The Practice People Choose: Building for Clients, Teams and Long-Term Value

This panel brings together veterinary practice owners and advisers to explore what it takes to build a practice that attracts clients, supports teams and creates long-term value. The discussion will look at how owners are responding to recruitment and retention pressures, what traditional practices can learn from new and independent models, and why mentorship, training and culture are essential to sustainable performance. Speakers will also share the lessons they have learned from building, leading and advising practices, including what they would do differently if starting again.

By the end of this session, delegates will be able to:

• Identify practical ways to strengthen recruitment, retention and team engagement.
• Recognise what traditional practices can learn from new and independent practice models.
• Understand how mentorship, training and culture support long-term team performance.
• Evaluate the wider drivers of sustainable practice value beyond revenue alone.
• Apply lessons from experienced owners and advisers to future practice planning and development.