Growing People. Growing Practices. A Leadership Playbook for Veterinary Team.

Great practices aren't built by chance—they're built by leaders who intentionally create a culture of trust, accountability, communication, and continuous growth. In this engaging, practical session, you'll learn proven leadership strategies that strengthen team performance, improve client experiences, and drive measurable business results. Discover how to build a culture where people take ownership, communicate effectively, and understand the key performance indicators (KPIs) that fuel a thriving practice. You'll leave with actionable tools to improve accountability, increase engagement, enhance profitability, and develop a team that works together toward a shared vision. Whether you're a practice owner, manager, or future leader, this session will provide a practical roadmap to help you grow your people, elevate your culture, and build a practice that thrives—for your team, your clients, and your patients.

After attending this session, participants will be able to:

• Build a culture of trust, accountability, and effective communication within their veterinary team.
• Use KPIs to measure performance, coach team members, and drive sustainable growth.
• Implement leadership strategies that improve employee engagement, client experience, and practice profitability.
• These outcomes are measurable, action-oriented, and align well with veterinary conference continuing education standards.