Melissa Brown is the Chief Operations Officer of Concierge Elite. She holds a Master of Arts in Business Management with a focus in Human Resources and multiple certifications in remote staffing, adult education, and training development. With over 20 years of experience, Melissa is passionate about helping people grow and creating innovative solutions to business challenges. She excels in developing efficient systems and fostering strong, motivated teams. Melissa believes great leaders invest in people—because investing in others creates return without hidden cost. Most fail to do so for one simple reason: fear.